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Frequently Asked Questions

How long does it take to make a custom?
From the time the deposit is paid it usually takes 4 weeks. Occasionally it can take longer with more complicated designs.

How custom can my board be?
We always say anything is possible. We've done it all, and we love a challenge!

How much does a custom cost?
This depends on the design, but as long as the custom is just 2-3 colors, then it costs the same as what is listed. If you add wood or anything outside of a normal board, then there will be a higher cost associated with that.

How should i take care of my board?
Boards don't like hard surfaces ie. concrete, metal, etc. Its always a great idea to keep your board in a board bag and out of the sun!

What if my board gets damaged in shipping?
Every shipment is fully insured, so usually this will result in a replacement with a new board.

What if i get a ding in my board?
Contact us if this happens. If you are in the austin area we can repair it, or we can help you find someone to do the job!

What is your return policy?
Please contact us for instructions for all returns, refunds, or exchanges. Apparel purchased within 30 days with a receipt may be returned as long as its in its original condition. There are no refunds or returns on custom surfboards.

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