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Returns & Exchanges

RETURNS & EXCHANGES

If your Waterloo gear doesn’t FIt, or you would like a different color or size, please send the item(s) back to us at the address below and we will be glad to process your request.

Please include your full name, your order number (if known), with instructions for exchange or refund. Typical turnaround time for returns/exchanges is about 1 week once we receive the item(s).

Returns and exchanges may be sent to:

Waterloo Surf Craft
2401 Thornton Rd
Austin, TX 78704

If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be in original condition and must be returned within 90 days of purchase. Shipping charges are not refundable. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue a Gift Card.

If you have any questions, please contact us at tegan@waterloousa.com or 512-431-9124.